Terms and Conditions
When you place an order, you confirm that all details provided are accurate and you have permission to provide them. You enter a contract with Dance 2Go when you place an order. Payment will be taken when the order is processed, and the order will be completed as your selected shipping method. You will receive an email confirming your order, with subsequent emails informing you of dispatch of your goods. Please check all details are correct, including ordered items and address details. Should you need to amend your order, please contact Customer Services on +64 21 2501166.
To place an order through the website you must be 18 years old and have valid card details or account details to a registered bank.
You can place an order using a debit/credit card in New Zealand or with a registered Paypal account in Australia, by creating a secure account or checking out as a guest. We also accept payment via bank transfer through Account2Account Service in NZ.
We occasionally carry out random security checks. This is to ensure that no one uses your data without your consent, or with a stolen or duplicated card. In this instance, we will contact you to request the relevant documentation in order to proceed with your order. We thank you for your patience and understanding of this procedure.
Dance 2Go works hard to keep the site and stock levels up to date. In the event that an item(s) you have ordered is out of stock, we will place an order with our suppliers and ship it to you as soon as possible, with no additional shipping charges. The available items in your order will be shipped to you as normal.
Dance 2Go reserves the right to reject or cancel any orders, in the event of:
- Product out of stock / discontinuation
- Incorrect address / outside of delivery zone
- Incorrect billing information
- Fraudulent activity
- Errors on the website
- Force majeure
Dances 2Go mostly use CourierPost and Fastway non-signature service to deliver the orders in NZ. Most orders will be delivered within 1-2 working days. Rural delivery can take several days extra. Please note, delivery targets are a guide only and not a guarantee. In some rare instance where your delivery address is not covered by our contract courier provider, we will send the order via tracked parcel post from NZ Post.
We charge a standard flat shipping fee of NZ$5 for non-rural deliveries or $9 for rural deliveries in NZ. There are no limitations to the quantity that is sent.
We only ship internationally to Australia at the moment. We use an International Air service which takes around 3-6 working days to deliver on receipt of the order. This is an untracked service. Please note, delivery targets are a guide only and not a guarantee.
5. Return and Exchange
Should you wish to return your goods for either an exchange or refund as you prefer, please simply return them to us within 7 days from the ship date accompanied with a Return Form. No exceptions due to our quick restock cycle and avoidance of overstocking. Returns must be received in new, unworn, undamaged condition and with all tags attached if applicable. You may try on the item(s), but you should ensure the item(s) are not in a ‘worn’ state. Item(s) found to have been used/ trialed under unsatisfactory conditions will not be refunded or exchanged.
Gift cards, e-gift certificates and items marked “Final Sale” or “Clearance” may not be returned. For reasons of hygiene we are unable to exchange undergarments and tights even if returned unworn.
All refunds are for the merchandise price only. Shipping charges are non-refundable. It takes 3-5 business days to proceed the refund usually.
Should you require a first exchange for an item, no additional shipping and handling fee will be made for NZ deliveries when the item(s) is shipped back to you. Further exchanges will incur normal delivery charge.
Please be aware that exchanged items may take up to 5 working days to be processed and redelivered after receiving the returned item(s). If the timeframe doesn’t work with your time schedule we recommend that customer put a new online order. We will then refund your original purchase. To ensure proper processing, please specify “refund and new order placed” on the Return Form.
Where the item(s) is faulty or not as per ordered, please notify us immediately by email or phone call. We will arrange a courier pickup from you or send you a prepaid bag for returning the item(s) meanwhile we will send the replacement at our cost.
Dance 2Go is not responsible for any item packages lost in transit. As such, we advise all item packages be returned to us via ‘Track and Trace’ (or similar) method.
Exchanges for overseas deliveries will be subject to our standard delivery charge in all cases. To initiate an international return please e-mail us at [email protected] before sending the items back.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to serve you better.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion or other site feature.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive or credit information you supply is encrypted via Extended Validation SSL Certificates (EV SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
If you have any questions about terms and conditions please get in touch via our Contact Us page.